Help Center

Frequently Asked Questions (FAQ)

1. What are the key features of Hayeh Jewelry's products?

Our jewelry is diverse in style, including vintage, pastoral, and minimalist designs, all aimed at bringing different emotional value to our customers. Whether for everyday wear or special occasions, our products add a unique touch and spread happiness and positivity.

2. What materials are used in your jewelry?

We use high-quality materials such as stainless steel, 925 sterling silver, genuine leather, and natural gemstones to ensure durability and beauty in every piece. We prioritize both aesthetics and comfort for long-term wear.

3. What occasions are your jewelry pieces suitable for?

Our jewelry is designed for various occasions. Whether for daily wear, office, parties, weddings, or special anniversaries, we have pieces that will complement your look and express your individuality.

4. How should I care for my jewelry?

To maintain the luster and integrity of your jewelry, avoid exposure to chemicals such as perfumes or cleaning products. Clean with a soft cloth, and avoid heavy rubbing. Store your jewelry in a dry, cool place and avoid wearing it in water.

5. How do I choose the right jewelry for me?

Everyone has a unique style, so we recommend browsing through our website and checking the size and details of each piece. If you need help, our customer service team is always ready to provide personalized recommendations to help you find the perfect piece.

6. How do I place an order and make a payment?

After selecting your desired jewelry on the Hayeh Jewelry website, simply add it to your cart and proceed to checkout. We accept multiple payment methods, including credit cards and PayPal, ensuring a safe and convenient transaction process.

7. Do you offer international shipping?

Yes, we offer worldwide shipping. No matter where you are located, you can enjoy our jewelry's beauty and emotional value. Shipping fees and delivery times vary depending on your location, which you can check during checkout.

8. Can I return or exchange my jewelry?

We value your shopping experience. If you're not satisfied with your purchase, you can return or exchange the jewelry within 30 days of receiving it, provided it's unused and in its original packaging. For detailed return and exchange policies, please refer to our website’s return page.

9. What should I do if there’s an issue with my jewelry?

If you receive a damaged or defective item, please contact our customer service team immediately. We’ll work with you to resolve the issue and ensure you are satisfied with your purchase.

10. Do you offer customization services?

Yes, we offer customization services. You can create a personalized jewelry piece based on your specific preferences. If you have any special design requests, feel free to contact us, and we’ll be happy to create something just for you.